Welcome to Ethical Lemur, a marketplace connecting conscious consumers with ethical and sustainable products. By making a purchase on Ethical Lemur, customers agree to abide by the following terms:
1. Product Information and Descriptions
a. Sellers are responsible for providing accurate and detailed information about their products, including ingredients, materials, and relevant certifications.
b. Customers are encouraged to review product details and specifications before making a purchase to ensure the product meets their expectations.
2. Pricing and Payment
a. All prices listed on the seller’s page are in the currency specified by the seller and include any applicable taxes.
b. Sellers must clearly communicate any additional charges, such as shipping fees, at the time of purchase.
c. Payment is processed securely through Paypal, and sellers must adhere to Ethical Lemur’s payment policies.
3. Shipping and Delivery
a. Sellers are responsible for providing accurate shipping information, including estimated delivery times and any potential delays.
b. Customers should review the seller’s shipping policies before completing a purchase to understand the delivery process and any associated costs.
c. Sellers must fulfill orders promptly and communicate with customers in the event of any unforeseen issues that may affect delivery.
4. Returns and Refunds
a. Sellers must clearly communicate their return and refund policies on their seller page.
b. Customers should review the seller’s policies before making a purchase and reach out to the seller for clarification if needed.
c. In the event of a return, sellers must process refunds promptly and in accordance with their stated policies.
5. Customer Communication
a. Sellers are expected to respond to customer inquiries, concerns, and requests for information in a timely and professional manner.
b. Clear and open communication between sellers and customers is essential for a positive shopping experience.
6. Quality and Compliance
a. Sellers must ensure that their products meet the quality standards and ethical criteria as stated on their seller page.
b. Customers have the right to receive products that conform to the description provided by the seller and meet ethical and sustainable standards.
7. Dispute Resolution
a. In the event of a dispute between a seller and a customer, both parties are encouraged to communicate and seek resolution amicably.
b. If a resolution cannot be reached, customers and sellers may refer to Ethical Lemur’s dispute resolution process outlined in the platform’s general terms and conditions.
8. Compliance with Laws and Regulations
Customers are encouraged to familiarize themselves with their rights and responsibilities as outlined by relevant consumer protection laws.
By making a purchase from a seller on Ethical Lemur, customers acknowledge that they have read, understood, and agree to abide by these terms and conditions. Sellers must regularly review and update their terms to ensure ongoing compliance with Ethical Lemur’s policies.
Last updated: 23rd November 2025