Terms and Conditions – Consumers

Welcome to Ethical Lemur, a marketplace connecting conscious consumers with ethical and sustainable products. As a vendor on our platform, it’s important to establish clear terms and conditions for purchases made through your seller page. By making a purchase from your store on Ethical Lemur, customers agree to abide by the following terms:

1. Product Information and Descriptions

a. Vendors are responsible for providing accurate and detailed information about their products, including ingredients, materials, and relevant certifications.

b. Customers are encouraged to review product details and specifications before making a purchase to ensure the product meets their expectations.

2. Pricing and Payment

a. All prices listed on the seller’s page are in the currency specified by the vendor and include any applicable taxes.

b. Vendors must clearly communicate any additional charges, such as shipping fees, at the time of purchase.

c. Payment is processed securely through Ethical Lemur’s payment system, and vendors must adhere to Ethical Lemur’s payment policies.

3. Shipping and Delivery

a. Vendors are responsible for providing accurate shipping information, including estimated delivery times and any potential delays.

b. Customers should review the vendor’s shipping policies before completing a purchase to understand the delivery process and any associated costs.

c. Vendors must fulfill orders promptly and communicate with customers in the event of any unforeseen issues that may affect delivery.

4. Returns and Refunds

a. Vendors must clearly communicate their return and refund policies on their seller page.

b. Customers should review the vendor’s policies before making a purchase and reach out to the vendor for clarification if needed.

c. In the event of a return, vendors must process refunds promptly and in accordance with their stated policies.

5. Customer Communication

a. Vendors are expected to respond to customer inquiries, concerns, and requests for information in a timely and professional manner.

b. Clear and open communication between vendors and customers is essential for a positive shopping experience.

6. Quality and Compliance

a. Vendors must ensure that their products meet the quality standards and ethical criteria as stated on their seller page.

b. Customers have the right to receive products that conform to the description provided by the vendor and meet ethical and sustainable standards.

7. Dispute Resolution

a. In the event of a dispute between a vendor and a customer, both parties are encouraged to communicate and seek resolution amicably.

b. If a resolution cannot be reached, customers and vendors may refer to Ethical Lemur’s dispute resolution process outlined in the platform’s general terms and conditions.

8. Compliance with Laws and Regulations

a. Vendors must comply with all applicable laws and regulations in the United Kingdom, including consumer protection laws.

b. Customers are encouraged to familiarize themselves with their rights and responsibilities as outlined by relevant consumer protection laws.

By making a purchase from your seller page on Ethical Lemur, customers acknowledge that they have read, understood, and agree to abide by these terms and conditions. Vendors must regularly review and update their terms to ensure ongoing compliance with Ethical Lemur’s policies.

Last updated: 12th December 2023